Refund policy

At BlindSmartify, we are committed to providing high-quality water filters and refrigerator replacement filters to our customers. Please review our return and exchange policy below before making a purchase.

Return Policy

Customers may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the return is due to a defective, damaged, or incorrect item.

For health, hygiene, and product safety reasons, water filters that have been installed, used, or had their original packaging opened may not be eligible for return unless they are defective, damaged upon arrival, or otherwise covered by applicable consumer protection laws.

Customers are responsible for checking product descriptions and compatibility information before placing an order. Please verify that the filter model is compatible with your refrigerator or water filtration system.

Exchange Policy

Time Limit for Exchange: Customers must contact us within 30 days of delivery to request an exchange for an incorrect, damaged, defective, or incompatible product received due to an error in our product listing or fulfillment.
Exchange Due to Quality Issues: If a product is defective or has a verified quality issue, we will provide a replacement or other appropriate resolution at no additional cost. We will cover reasonable return shipping costs when applicable.
Incorrect or Damaged Items: If you receive the wrong filter model or a product damaged during shipping, please contact us with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate solution.
Customer Selection Errors: If you order the wrong filter model because of an incorrect selection or failure to check compatibility, the item may be eligible for an exchange or return only if it meets our return conditions. Return shipping costs may be the customer's responsibility.
Non-Quality Issues: Returns or exchanges due to a change of mind, personal preference, or an incorrect model selected by the customer are subject to the eligibility requirements stated in this policy.

Return and Exchange Process

1. Contact Customer Service

To request a return or exchange, email us at contact@blindsmartify.com within 30 days of delivery. Please include:

Your order number
The product name or filter model
The reason for your request
Photos or videos showing any damage, defects, or compatibility issues, if applicable

2. Review and Approval

Our customer service team will review your request within 1–3 business days and provide instructions for the next steps. Please do not send any item back before receiving return authorization and instructions from our team.

3. Product Inspection

If a return is authorized, the returned item may be inspected to verify its condition and eligibility. Once the inspection is complete, we will notify you of the outcome and any applicable refund or exchange arrangements.

4. Refund Processing

Approved refunds will be issued to the original payment method. We generally process approved refunds within 7 business days after receiving and inspecting the returned product. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Please allow approximately 1–2 weeks for the overall return and refund process, depending on shipping and payment processing times.

Important Notes

Please confirm the filter model and compatibility information before ordering.
Do not install or use a filter if you believe you have received the wrong item or if the product appears damaged or defective. Contact us for assistance.
Keep your order confirmation and original packaging until you are satisfied that you have received the correct product.
Return shipping instructions will be provided after your request has been reviewed and approved.
This policy does not limit any rights you may have under applicable consumer protection laws.